Knowledge Base
Helpdesk
Find answers to common questions about trading servers, platform setup, and account management.
General
Security & Firewall
TradingView
Client Portal
How to Find Your Account Support PIN?How to Check Your ChartVPS Wallet Balance, Add Credit to Your Account, and Use Credit for Future InvoicesHow To Control the Server From the PortalUpdate Payment InformationHow to Request a Service CancellationChartVPS Portal TourFinding Your Server Login CredentialsConnecting to your VPS or Server via Android
Server Administration
How To Create a Local User on Windows Server 2025VPS Disk Space Running Out UnexpectedlyChanging the Server/VPS PasswordHow to check network disconnection events in the Windows system event logsServer security, Antivirus, and Malware protectionHow to create a local user on Windows Server 2022How to Check Network Status in Windows Server 2025How to use your microphone and camera with your server/VPSServer Backups: Guide & OptionsHow to Resolve Password Expiry Messages if They Come up (Are Enabled) in WindowsHow To Back up and Restore the RegistryHow to stop automatic Windows UpdateHow to Change the Frame Rate Limit in a Remote Session?What causes my VPS/Server to freeze or become unresponsive?How to Restart your Server / VPSChanging Resolution; Fixing Huge/Tiny or Blurry Text and IconsHow to keep your Remote Desktop Session Alive with Remote Desktop ConnectionHow To Select Particular Monitors To Be Involved in a Remote Session?Changing the Time Zone on Your ServerOBS live stream stops after closing RDPUsing Multiple Monitors With Your Server or VPS
Server Access
Connecting to your VPS or Server via Windows – Windows 11Connecting to Server using iOS Windows Remote App MobileVPS Login Issues: Wrong Credentials or Password Not WorkingCreating a Desktop Shortcut for your VPS/Server’s RDC (Remote Desktop Connection)Remote Assistance via AnyDesk or TeamViewerSetting Up an FTP Server on Your VPS or Dedicated ServerHow to Set Up an RDP Custom Port and Configure the FirewallHow to enable multi-factor authentication for Remote Desk ConnectionsConnecting to your VPS or Server via iOS (iPhone, iPad)Connecting to your VPS or Server via Windows
Trading Platforms
Windows Management
NinjaTrader
Optimizing Ninjatrader 8.1 Performance and ResponsivenessHow to Fix Missing or Incorrect Market Data in NinjaTrader 8.1Setting Up NinjaTrader 8.1 Strategy AnalyzerNinjaTrader and Rithmic (Apex) IntegrationWhat Are the System Requirements for Running NinjaTrader 8.1?How to Repair NinjaTrader 8How to Save/Load your Workspaces in NinjaTraderHow to add Indicators to a NinjaTrader chart panelHow to use drawing tools in NinjaTraderHow to add multiple instruments into a NinjaTrader chart panelHow to create your first chart in NinjaTraderHow to find machine ID in NinjaTrader?How to resolve NT8 Lagging/Frozen/Out of Sync Chart DataHow to clear NinjaTrader 8 cacheHow to create and restore NinjaTrader backup